What types of products do you offer?

Our store offers a curated selection of eco-friendly home goods and stylish accessories. This includes artisanal candles and sustainable kitchenware designed to elevate everyday living while promoting environmental consciousness.

How do your products contribute to a healthier planet?

We are committed to quality craftsmanship and environmentally conscious products. By choosing sustainable materials and ethical manufacturing processes, our products help reduce environmental impact and promote a healthier planet.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. A receipt or proof of purchase is also required.

How can I initiate a return?

To start a return, please contact us at eternabeautify@gmail.com. We will provide you with a return shipping label and instructions on how to send your package back to us.

Are there any items that cannot be returned?

Yes, certain items cannot be returned, including perishable goods, custom products, personal care goods, hazardous materials, and sale items. If you have questions about a specific item, please reach out to us.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Do you offer exchanges?

The fastest way to exchange an item is to return the original item and, once the return is accepted, make a separate purchase for the new item.

What should I do if my item is defective or damaged?

Please inspect your order upon reception. If you find that the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and resolve it appropriately.

Do you ship internationally?

Yes, we offer international shipping. Please check our shipping policy for more details on shipping rates and delivery times to your location.